FAQ Your help center about FELIWAY products

Cats communicate through natural messages released in the air: “happy messages” (scientifically called pheromones).  
When comfortable and happy, cats mark their territory as familiar by rubbing their face against corners, furniture, people, or other cats at home. By doing that, they release a message. When present in the environment, these “happy messages” provide reassurance to the cats.
When modern life conflicts with their natural needs, cats don’t feel completely comfortable.
They do not release these “happy messages” anymore and show signs like urine spraying, scratching and hiding.
FELIWAY CLASSIC sends “happy messages” to cats and makes them completely feel good at home.
Using feline natural reassuring messages, FELIWAY helps your cat happily adjust to pace of modern life, restores full happiness and avoids signs like urine spraying, scratching and hiding.

A lot of cat owners start to see results within the first 7 days with their cat.
However, every cat is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see effects. We recommend using FELIWAY CLASSIC for at least 1 month.

Most of the cats will benefit from a permanent use of FELIWAY Classic to create a happy environment in your home. The minimum recommended duration is one month.

• To comfort your cat at home constantly
• If your cat shows signs like urine spraying, scratching walls or furnitures, in multiple locations
• If your cat shows signs of discomfort like hiding, reduced activity, reduced appetite, over grooming…
• If you anticipate changes in your home (moving home, renovation, redecorating, arrival of a new pet, arrival of a new family member…)

• In the room where the cat spends most of its time
• Or in every room where scratching or urine spraying happen most often.

• Hallways: Cats spend very little of their time in hallways, so the efficacy would be weaker.(Except if the hallway is the room where scratching or urine marking happen most often)
• Near litter box: cats spend very little of their time near litter box, so the efficacy would be weaker. (If the litter box is in the same room where your cat spends most of his time, it will not prevent your cat from using its litter box)

• If your cat has no access to a clean litter tray, it will pee in your home, and FELIWAY Classic will not help.
• If your cat has no access to a scratching post, it will scratch your walls or furniture (because scratching is an essential need of cats), and FELIWAY Classic will not help.
• If your cat is peeing, hiding or eating less for medical reasons, FELIWAY Classic will not help.It is important to consult a veterinarian to rule out potential medical issues in your cat.
• If your cat has conflict with another cat living in your home, we recommend using FELIWAY Friends instead
• FELIWAY will not help in case of tension or even aggression towards owners. In such situations, we recommend to consult your veterinarian or a behaviourist.

• In an electric socket with a minimum clear distance above the diffuser of 1,20 m
  (The oily vapour carrying FELIWAY messages rises in a column of warm air above the diffuse)
• In an outlet of its own

• It would block the diffusion if the Diffuser in plugged:
  • behind a door
  • underneath furniture
  • in any socket without 1,20 m clear above it
• In a multi-plug or multi-socket
• With an adaptor
• With an extension lead

Use 1 diffuser for an area up to 70m². 
Use several diffusers for a large home, or for  a multi-floor home

• 1 refill lasts up to 30 days
  It is recommended to replace the refill every 4 weeks, even if  a small amount of liquid remains in the vial  (the vial can never be completely empty because the last few drops of liquid are not enough in contact with the wick to allow the diffusion process)
• 1 diffuser lasts 6 months. Renew the Diffuser every six months to ensure optimum effect

In 24 hours, the  Diffuser will be fully functional and FELIWAY will spread in your home.
For situations that can be anticipated, you should plug in the Diffuser 2-3 days in advance

Don't unplug or switch off the diffuser at night.

Your cat is probably awake and active at night!

So leave the diffuser on 24 hours a day. That’s how efficacy is proven in clinical trials with continuous use of the diffuser (24 hours a day) allowing the cat to constantly perceive the reassuring messages.

• FELIWAY refills should never be used with another plug-in device.
• FELIWAY Diffusers should never be used with another refill.
• FELIWAY Classic and FELIWAY Friends refills and diffusers are compatible
• FELIWAY Diffusers come with a plug that fits with the local electric systems of the country they have been bought from. They cannot be used in a country with another voltage. They should never be used with an adapter or a voltage converter as it may lead to serious safety issues.Please check before use that your diffuser has the appropriate plug to be used in your country.

The refills are made of recyclable plastic material (PET).

Refills shelf life is 36 months (expiration date on the packaging). We recommend to replace diffusers after 6 months.

When plugged into an outlet, the diffuser will get slightly warm, indicating it is working properly.

The diffuser contains a heating element that diffuses the product, so is designed to be warm to the touch.

It is going down, but you can’t see it !
The diffusion of the liquid from the Diffuser is a very slow process. In normal conditions of use, it is difficult to see any change in the vial over the first week of use. Slight variations will occur depending on air turnover.
To make sure your diffuser is working properly, check that:
- the wick is not broken
- the device is turned on all the time (sometimes an electrical outlet is controlled by a wall switch)
- finally, try the device in a different electrical socket.

The oily vapour (carrying FELIWAY “messages”) rises in a column of warm air above the diffuser. If this rising air is blocked (e.g. under a shelf, table, furniture) the oil may re-condense and leave a visible mark.) 
DON’T plug the diffuser  under any furniture or object protruding from the wall (minimum clear distance above diffuser = 1,20 m).

Be careful to plug the diffuser away from the air-conditioner, vents, cold air returns, or exhaust fan.

Usage with open windows and doors may result in diffusion at a faster rate. The product may not last the full expected 30 days. In such a case, a different diffuser location should be considered within the house, targeting the area where the cat spends most of its time.

Cats communicate through natural messages released in the air: “happy messages” (scientifically called pheromones).  
When comfortable and happy, cats mark their territory as familiar by rubbing their face against corners, furniture, people, or other cats at home. By doing that, they release a message. When present in the environment, these “happy messages” provide reassurance to the cats.
When modern life conflicts with their natural needs, cats don’t feel completely comfortable.
They do not release these “happy messages” anymore and show signs like urine spraying, scratching and hiding.
FELIWAY Classic sends “happy messages” to cats and makes them completely feel good at home.
Using feline natural reassuring messages, FELIWAY helps your cat happily adjust to pace of modern life, restores full happiness and avoids signs like urine spraying, scratching and hiding

Almost immediately

• On-the-go: if needed, renew application every 4 to 5 hours during long journeys
• At home: spray once daily on the marked areas, until the signs have resolved

• If you plan to travel with your cat , spray FELIWAY Classic in the carrier
• If you plan to visit the vet with your cat, spray FELIWAY Classic in the carrier
• If your cats show signs of discomfort during transport:  vomiting, urination, defecation but also meowing, agitation and salivation
• If your cat shows signs at home like urine spraying, scratching walls or furnitures, in targeted locations

• On-the-go: spray directly on bedding, inside the carrier, or in the car
• At home: spray once daily on the areas where your cat is peeing or scratching (such as sofa, chair, door frames, doors…)

• Never spray directly on the cat
• never spray in the carrier if the cat is inside the carrier
• Always wait 15 minutes after spraying before letting the cat in
• Do not spray on the scratching post, it would prevent your cat from using it

• On-the-go:
  • FELIWAY Classic is not indicated against motion sickness when traveling by car. For this reason, we recommend the cat should not have eaten for at least 6 hours prior to travel to avoid nausea and vomiting, but do not limit water before traveling.
• At home:
  • if your cat has no access to a clean litter tray, it will pee in your home, and FELIWAY Classic will not help.
  • if your cat has no access to a scratching post, it will scratch your walls or furniture (because scratching is an essential need of cats), and FELIWAY Classic will not help.
  • if your cat is peeing, hiding or eating less for medical reasons, FELIWAY Classic will not help.It is important to consult a veterinarian to rule out potential medical issues in your cat.
• FELIWAY will not help in case of tension or even aggression towards owners. In such situations, we recommend to consult your veterinarian or a behaviourist.

• On-the-go: spray directly on bedding, inside the carrier, or in the car
• At home: spray once daily on the areas where your cat is peeing or scratching (such as sofa, chair, door frames, doors…)

• Never spray directly on the cat
• Never spray in the carrier if the cat is inside the carrier
• Always wait 15 minutes after spraying before letting the cat in
• Do not spray on a scratching post, it would prevent your cat from using it (we recommend using FELISCRATCH by FELIWAY on scratching posts)

• Spray 8 to 10 pumps for every application

• Each 20 mL bottle delivers about 16 applications (8 sprays / application)

• Each 60 mL bottle delivers about 50 applications (8 sprays / application)

• Effect will last 4 to 5 hours.
• Each cat might react slightly differently

FELIWAY Classic spray bottles are made of recyclable plastic material

Once a bottle is started, it can be used until the expiration date marked on the bottle

All FELIWAY products are completely safe for cats.

FELIWAY products have been used by more than 11 million cats.

No issues were observed during trials and extensive consumer surveys.

FELIWAY is completely safe for kittens.

There is no minimum age for using FELIWAY Classic . Kittens are able to perceive “FELIWAY  messages” released in the environment and respond accordingly.

FELIWAY is completely safe for humans.

FELIWAY “messages” are specific to cats. So they are only perceived by other cats, not by people.

Our Diffusers complies with the International Electrotechnical Commission (IEC), European Norms (EN) and Underwriters Laboratories (UL ) required standards. The plastic materials used are self-extinguishing (V2 grade).
When the diffuser is used continuously, we recommend to change it every 6 months for the best results.

FELIWAY is completely safe for dogs.

FELIWAY “messages” are specific to cats. So they are only perceived by other cats, not by dogs.

Some caged birds are known to have sensitive respiratory systems (in particular Psittacines: parrots, budgerigar, etc.). Therefore, if you are using FELIWAY Classic or FELIWAY Friends Diffuser, as a precaution, we recommend plugging in the diffuser in a different room.

FELIWAY is completely safe for fishes.

But as for any in-home diffuser, If you are using FELIWAY Classic or FELIWAY Friends Diffuser, as a precaution, we recommend plugging in the diffuser in a room that does not have an aquarium.

If the cat spends most of their time in the room with the aquarium, we recommend using an outlet as far from the aquarium as possible. This is only a precaution to avoid oily, diffused active ingredients settling on the surface of the water. The components themselves are not classified as toxic for the environment.